Items shipped internationally will be sent via Japan's international postal service. Once the package has been shipped you will be sent shipping notification. Generally packages shipped to most destinations should be received within 2 weeks of being sent. Please note that you may be liable for any import taxes that may be due upon import in to the destination country.
KuSakura manufactures judo products of the highest quality. You should receive your judogi or other equipment brand new and without defect. If you receive your new judogi or other item with any kind of manufacturing defect we will refund or exchange the item as long as it has not been washed, worn or otherwise used. Refunds will be issued for the amount of the item cost only, shipping costs can not be refunded.
Before returning an item you need to obtain a Return Authorisation (RA) number which must be sent together with a copy of the original packing slip. You can obtain an RA number by contacting us at email@example.com, providing your reason for return and exchange and your sales invoice number.
When returning items you are strongly advised to retain a courier tracking number for the goods being returned for the purposes of confirmation that returned goods have reached our offices.
Information you provide to us in the course of making purchases on this website will not be used in any manner other than for the processing of orders. We will not provide any customer information to third parties, unless legally compelled to do so.